Some of the most common questions we hear from principals, school owners, trustees and IT leads — right from pricing and implementation timelines, to data security and customisation. If you do not find your question listed below, please drop us a note — our team will get back to you within one business day.
Most schools go live in 2–4 weeks. The timeline depends on the data you are migrating, the modules you are turning on, and how quickly your team can review test runs. Implementation, training, and data migration are included in the base plan.
We charge per student, billed annually or term-wise. All 50+ modules are included in the base plan — there are no premium add-ons. As you scale, discounts apply automatically. Schedule a call and we will share a transparent quote scoped to your campus.
Skolaro is hosted on AWS with ISO 27001-certified infrastructure. Data is encrypted at rest and in transit, role-based access is enforced, and we maintain daily backups with point-in-time recovery. We do not share data with third parties.
Yes. Skolaro has native iOS and Android apps for parents, students, and teachers. Management uses the web portal. Everyone sees only what their role permits.
Skolaro has built-in templates for CBSE, ICSE, IB, IGCSE, Cambridge, and major state boards. If your board is not on the list, we can configure it during implementation — typically within a week.
Yes. We have done migrations from MS Excel, Tally, Fedena, MasterSoft, Educomp, and a long tail of in-house systems. Migration is included in the base plan.
Most schools find Skolaro configurable enough out of the box. For larger institutions or unusual workflows, we offer paid customisation — we have built custom admission processes, hostel mess fee structures, and report card formats over the years.
Phone, email, and in-app chat — 9 AM to 9 PM, Monday to Saturday. Every customer has a dedicated relationship manager. Critical issues are addressed within an hour during business hours.
Yes — every customer starts with a 30-minute scoped demo where we walk through your specific workflow. After that, we run a small pilot if you want to validate fit before committing to the full rollout.
Your data is yours. We can export everything to Excel or CSV format on request. There are no exit fees and no minimum lock-in beyond your current contract term.
The fastest way to get an answer is a 30-minute call. Book one and we will scope the conversation to whatever is on your mind.