Skolaro complaint tracking feature helps you in knowing the source of the complaint and keeps a track of it until it is resolved. Parents, students and staff can raise issues through the app, the website or in person at the school office — every issue becomes a tracked ticket with an owner, a category and a service level agreement (SLA).
Web form, parent app, email-to-ticket or in-person logging at the school office — every complaint becomes a tracked ticket and nothing slips through the cracks.
Auto-route complaints by category — academic to the coordinator, transport to the admin, fees to the accounts team. Every category has a defined owner.
Set time-to-respond and time-to-resolve SLAs as per the policy of the school. Auto-escalate to the principal when an SLA is breached.
Closure of every ticket requires feedback from the complainant. The aggregate satisfaction scores feed into the school dashboard and the trust review.
Skolaro complaint tracking module is one of the 50+ modules available on the platform. Schedule a demo and we will walk through how schools handle parent feedback and resolution on Skolaro.